Return Policy

RETURNS

We hope you are delighted with your purchase!

 

However, should you wish to return your order for an exchange, store credit or refund, please note you have 14 days to return an item from the date you received it. All items returned must be unused, undamaged and in the exact condition as they arrived (including all labels/tags intact). It must also be in the original packaging.

 

Our policy lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately, we can’t offer you an exchange, store credit or refund.

How do I return?

  • Visit our RETURNS CENTER

  • Enter your order number and email address to start

  • Follow the instructions and select the items you want to return

  • Make sure that you selected products that are allowed to be returned in accordance with our policy

  • Once your request is approved, you will get a confirmation email with shipping guidelines

  • If your return is not shipped out within 7-day window after it was approved, we will be forced to reject this request as well as cancel free return label that was sent to you by email

 

What items are returnable? 

  • Within 14 days from the date you received your order

  • In unused and resalable condition

  • In the original packaging with all the tags intact

  • Leather bras

  • Lingerie bras

  • Lingerie bodysuits  
 

What items are non-refundable? 

The following items cannot be returned:

 

  • Gift cards

  • Final Sale products

  • Any items found to be marked by lipstick, deodorant or makeup
    Items returned to us which smell of perfume, tobacco or body odor

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error

  • Intimate nature products

 

Due to the intimate nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns on any item designed to come in contact with the genitals or bodily fluids. Once these types of items leave our warehouse they are considered used and unsalable. Returns will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.
 
We do not accept returns of:
 

    • latex products
    • leather garters
    • leather full bodies
    • lingerie panties

 

Please contact us if you have any specific issue with your return request, and we can discuss it on a case by case basis, in order to find the best possible solution.

 

The item I received is damaged

If the purchased product is faulty, reach out to us within 7 days of the delivered date. Our Customer Care Team will help you to sort this out. 

 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants if your product is allowed for the return. Please choose Refund to Store Credit option if you'd like to place a new order. Once we receive and check your item, the store credit refund will be sent to your email address.

 

What are the refund options? 

The following refund options are supported:

 

  • Refund to the original payment method

  • Refund to store credit (if applicable)

 

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. MARIEMUR provides free returns for all US orders. If you live outside the US, you are required to cover any return shipping costs incurred. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

How long does it take to process my return?

Your return will be processed within maximum 14 business days of receipt at our warehouse.

 

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

If the returned items are:

  • used

  • not in resalable condition

  • not in the original packaging with all the tags and labels intact

  • intimate nature products (panties, garters, leather full bodies, latex)

We will be forced to reject your request asking you to cover the shipping to return back the parcel to you.

 

If approved, the refund request will be processed within 5 - 7 working days after approval. If you haven’t received a refund yet, please contact us at care@mariemur.com

 

My question is not addressed... 

If you have any queries regarding return or refund, reach out to us.

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